Returns & Exchanges
Due to the perishable nature of our fresh seafood, we cannot accept physical returns; however, we are committed to ensuring your complete satisfaction with every catch. If your order arrives damaged or does not meet our quality standards, please contact us within 24 hours of delivery for a resolution.
Inspect Your Delivery
Immediately upon arrival, open your package and inspect the seafood and the condition of the dry ice or gel packs to ensure everything is at a safe temperature.
Document Issues
If there are any discrepancies or quality concerns, take clear photos of the product, the shipping label, and the packaging as it arrived.
Contact Support
Email our customer service team within 24 hours of receipt with your order number and the photos you captured to initiate a claim.
Resolution Process
Our quality assurance team will review your request and issue a refund or a store credit for the affected items to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing